Customer Service

 

Responsibilities:

Develop customer relationships, resolve issues and process orders/quotes.  Support outside sales and company initiatives.  Develop and maintain sufficient skills to specify and price products.


  • Respond to telephone and e-mail inquiries for price quotations, sales orders, product guidance and support, requests for literature, and follow up to existing sales orders.
  • Enter orders, quotations, contacts and related data in the SAP and CRM systems. Use other computer programs such as Word, Excel, Outlook and vendor produced software.
  • Co-ordinate customer requirements with purchasing and shipping departments.
  • Provide outside sales support with product samples, quotations, sales, and delivery support.
  • Follow up of recent quotations.
  • Telemarketing calls.
  • Assist sales manager with contract pricing for customers.
  • Help determine need for new inventory items.

 

As needed:

  • Process repairs with purchasing/engineering department.
  • Co-ordinate customer credits with accounting department.
  • Enter new customer information with accounting department.
  • Participate in vendor and in-house product and sales training programs.
  • Maintain an up to date and accurate product and pricing library.
  • Attend and participate in company inside sales meetings & training.

 

Please send your resume and cover letter to kEncEmailjogpAofesjwft/dpn