Orders and Pricing
Pricing is in effect at the time an order is placed. Quotes that are submitted by customers with established accounts are valid for 30 days.
E-commerce Warranty & Return Policies:
No product will be accepted for return without a return authorization number issued by New England Drives & Controls Inc. Return requests of any nature must be in writing and e-mailed to Sales@nedrives.com
Shortages in material or freight damage must be reported within 10 days of receipt of product.
Returns for convenience are allowed only on stock product within 60 days of shipment. Product must be in new condition and in original unmarked packaging. A 15% restock and handling charge will be assessed for stock product returns. All return must be sent prepaid shipping by the customer. NON-STOCK products (products that are not listed as NED Stock) are not returnable.
All warranties are provided by the original equipment manufacturer.
Products carry a limited warranty of One year from date of shipment of the product to our customer. The limited warranty does not cover any losses other than the cost of replacing or repairing the product.
Product that is misapplied and used in a manner not intended, physically abused, or wired incorrectly will void warranty. All warranty claims are subject to the manufacturer’s inspection and determination of the validity of the warranty claim. Manufacturer reserves the right to repair or replace defective merchandise at their discretion.
Any questions regarding this policy please email Sales@nedrives.com or call our office 8-5 EST M-F at 800-275-2092 and ask for customer service.
New England Drives & Controls Inc. will not share your e-mail or other contact information with third parties unless required to do so in the fulfillment of your order. Any contact by New England Drives & Controls will be limited to order confirmation and / or clarification of issues that may arise. The exception to this would be if you subscribe to a newsletter on our website.
Availability is shown on each item's detail page. Items marked NED Stock will be shipped out of our Southington, CT warehouse. Items marked NED Stock will ship within 24 hours of order receipt Monday to Friday (no shipments will be made on weekends/holidays). Other products will ship from the manufacturer and typically are delivered within 10 days of order placement. All orders will be confirmed with actual lead times for non-stock items when an order is received.
Delivery Method and Timing:
UPS ground shipments time estimates* are shown on the map below:
(*estimates based on shipments leaving Southington, CT warehouse.)